Covid-19 FAQ 28/07/2020

COVID-19 FAQ - Updated 28.07.2020

Can I still use the bus?

Yes, absolutely. Many services are now running to a more frequent timetable than they were two or three months ago, in light of passenger number rising.

Will I have to wear a mask?

Yes, it is now mandatory to wear a mask on public transport in Wales and if you attempt to board a bus without one, the driver may ask you to get a mask before you board. Children under 11 are exempt from wearing masks.

What about if I can’t wear a mask?

If you believe that you are exempt for a medical reason, you should visit the Government guidance here: ( ) You will need to provide the driver with proof of your exemption, such as a letter from your GP, or a pass issued by Welsh Government.

Can I pay by cash?

No - For the continued health & wellbeing of our colleagues, we will continue only taking cashless payment throughout August. In September, we will begin to accept cash again, but would ask passengers to have the right change so that cash handling is kept to an absolute minimum for our colleagues. Until September, with regret, if you try to board with cash you will be unable to travel. We apologise in advance for any inconvenience caused, but we hope people will appreciate that we’re protecting our drivers and helping to stop the spread of the virus. Thanks for understanding.

You can pay by contactless card, ApplePay, GooglePay or by using our app.

Will bus services return to normal once Covid-19 passes?

Now that lockdown has been significantly reduced, we are gradually putting more and more services on to ensure that people can travel to where they need to go. You can be assured that we will do everything we can to get routes up to the levels they need to operate at, to ensure that people can travel when they need to, as fast as possible.

Will school buses run as normal from September 2020?

No – There will be changes to school buses from the start of the 2020/21 academic year. We are still working through the changes at present and should be in a position to update parents and students by early – mid August 2020.

What is happening with all of your bus drivers? Is their employment safe?   

A significant number of drivers were furloughed in March, thanks to the Governments ‘Job Retention Scheme’, which enabled us to protect jobs. The management team at NAT Group are working incredibly hard to ensure that redundancies are avoided and we continue to engage with Welsh Government to ensure that adequate funding is made available to put more and more buses back into use, which results in more and more drivers returning to work.

Why aren’t you updating timetables on roadside displays?

The number of timetable changes that we’re having to make at the moment, in order to dynamically respond to usage and demand, means that changing timetables at bus stops each time is not achievable. There would be a huge amount of work generated by doing that, not to mention a significant cost, at a time when many of our revenue streams have been adversely affected. It would be extremely inefficient to print timetables and put them up, only to then repeat the entire exercise again a week later, then yet again when usage increases.

What are you doing to keep your buses as free from infection as possible?

We are cleaning our buses very thoroughly indeed and we are following Government guidance. We have significantly increased the amount of people involved in vehicle presentation / cleanliness and we are now using a range of new products to ensure that we have buses that are cleaner than ever before, plus regular sanitisation.

What happens if I have hired a coach with you?

Our sales team will be in touch if you have booked a coach with us. We no longer operate international work, but we expect our UK bus and coach hire division to start operating trips again soon.